Free Mainland UK Delivery*
Secure Payments
UK Brand
600K+ Happy Customers
Free Mainland UK Delivery*
Secure Payments
UK Brand
600K+ Happy CustomersFor replacement power leads, please email sales@subcold.com so we can make sure you receive the correct lead for your model.
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Have a question? We are here to help.
Check out the most common questions our customers ask.
Still have questions? Click the button below to contact us and speak to one of our experts.
How can I contact Subcold?
Visit our Customer Support Portal to find helpful information, contact our friendly Customer Support team, or submit a support request.
Do you offer custom-branded fridges?
Yes, we offer custom branding services for fridges. Whether you need branded units for a company, event, or retail display, we can add your logo and design for a professional finish. Learn more on our Custom Branded Fridges page.
Do you sell gift cards?
Yes, we sell digital gift cards - the perfect choice for any occasion. They can be used across our full range of products, making them a great gift for home-bar enthusiasts or anyone who loves perfectly chilled drinks.
You can purchase them directly on our Gift Cards page.
Do you provide spare parts?
Yes, we provide a selection of genuine spare parts for our fridges. If you need a replacement shelf, hinge, or other component, you can find them on our Spare Parts page. If you don’t see the part you’re looking for, please contact our support team via the Contact Us page or by email for assistance.
What is your returns policy?
You can return unused items within 30 days of delivery for a full refund, provided they are in their original packaging and condition. Please refer to our Returns & Cancellation Policy for full details.
Extended returns policy: orders placed in November or December can be returned until 15 January.
What warranty do your products come with?
All Subcold products include a free 1-year warranty
How long does delivery take?
Delivery times depend on the service selected and your location:
- Standard Delivery: usually within 2 working days.
- Next Day Delivery: available for most areas (some postcodes may take up to 2 working days).
- Bulky items: typically 3–5 working days depending on destination.
For full details, please visit our Shipping Policy.
Do you ship internationally?
At the moment, we deliver mainly within the UK. For bulk or international orders, please contact our customer support team for assistance and shipping options.