1.Right to cancel

(a) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) & Consumers rights act of 2015, a Consumer is entitled to cancel an order placed via Subcold’s website or an order concluded by telephone within 14 days following the date on which the Consumer takes delivery of the Goods.

(b) You must first give written notice to Subcold via email to advise them you are exercising your right to cancel by contacting us via email to sales@subcold.com.

(c) Any Goods returned in accordance with this clause must be returned in an unused state and in their original packaging. This includes all accessories including keys, shelves, door pockets, power leads.

(d)The cost of return is down to the buyer and must be returned to the following address:

Subcold Ltd

1 Drummond Square

Brucefield Industrial Estate

Livingston

West Lothian

EH54 9DH

(e) You must include your original delivery address and order number inside the package so it can be identified when returned.

(f) Subcold Ltd reserve the right to deduct from your refund any reasonable costs if any of the following are found:

(i) missing items, and/or damage to the item;

(ii)damage to the product;

(iii)signs of use;

(iv)cleaning required.

(g)We will fail to accept unwanted returns if:

(i)The items were on clearance (Clearance deals)

(ii)The items were personalised especially for you


2.1 Faulty (first 30 days from delivery)

(a) If your item arrives faulty within the first 30 days of delivery, then please follow the troubleshooting advice located in the user manual and our online help desk.

(b) If the problem still persists then we will arrange for the item to be returned. The following will apply:

(i) If the item is  20kg or under, then we will supply a shop return label for a DPD drop of shop. A list of your nearest drop of shops will be supplied with the label.

(ii) If the item is over 20kg then we will arrange for DPD to collect the item on weekday of your choosing (please note we are unable to supply a specific time to collections).

(iii) Please make sure all accessories are included This includes all accessories including keys, shelves, door pockets, power leads.

(iv) You must include your original delivery address and order number inside the package so it can be identified when returned.

 (v) You will be fully refunded within 72 hours of us receiving your item back to our warehouse and passed inspection..

 (vi) We are unable to supply replacement items for faults within the first 30 days and a full refund will be given.


(c) In the event that an an item needs to come back to Subcold for inspecting the Goods for a fault within the first 30 days, Subcold reserves the right to charge reasonable fee to the Customer in certain circumstances, including (but not limited to):

 (i) no fault being found with the Goods;

 (ii) general misuse/incorrect siting of the Goods;

 (iii) failure to follow Subcold’s user guidelines and maintenance in accordance with Subcold’s recommendations;

 (iv) cleaning so a repair or inspection can take place;

 (v) incorrect power sourcing;

 (vi) modification to or repairs of the Goods being undertaken by anyone other than an appropriately qualified engineer;

 (vii) damage to the Goods resulting from accident, misuse or neglect; 

 (viii) the Customer moving or relocating the Goods;

 (ix) incorrect reason for return used to gain a free return.


     

3.Faulty (after 30 days from delivery)

If your item arrives faulty after the first 30 days of delivery, then please follow the troubleshooting advice located in the user manual and our online help desk.

(b)If the problem still persists then we will arrange for the item to be returned to our warehouse for a warranty repair. The following will apply:

(i) If the item is  20kg or under, then we will supply a shop return label for a DPD drop of shop. A list of your nearest drop of shops will be supplied with the label.

(ii) If the item is over 20kg then we will arrange for DPD to collect the item on the week day of your choosing (please note we are unable to supply a specific time to collections).

(iii) You must include your original delivery address and order number inside the package so it can be identified when returned.

3.2 Any warranty given by Subcold shall not extend to matters and/or parts which are beyond the control of Subcold, including (but not limited to):

(a) electrical cabling between the Goods and the mains electricity supply;

(b) light bulbs, light tubes and LED lights;

(c) vandalism/physical damage to the Goods or parts thereof;

(d) rusting of the Goods;

(e) condensation;

(f) shelving;

(g) power failures.

3.3 In the event that an an item needs to come back to Subcold for inspecting the Goods for a potential claim under a warranty, Subcold reserves the right to charge a fee to the Customer in certain circumstances, including (but not limited to):

(a) no fault being found with the Goods;

(b) general misuse/incorrect siting of the Goods;

(c) failure to follow Subcold’s user guidelines and maintenance in accordance with Subcold’s recommendations;

(d) replacement of light bulbs, light tubes and LED lights;

(e) cleaning so a repair or inspection can take place;

(f) incorrect power sourcing;

(g) modification to or repairs of the Goods being undertaken by anyone other than an appropriately qualified engineer;

(h) damage to the Goods resulting from accident, misuse or neglect; o.

(i) the Customer moving or relocating the Goods;

(j) incorrect reason for return used to gain a free return.


4.Damage  

(a) If your item has arrived damaged then you must notify us within 48 hours from delivery.

We will require the following attached to damage form below:

(i) Multiple images of the damage;

(ii) A clear image of the DPD label on the external packaging;

(iii) Multiple images of internal and external packaging;

(iv) A copy of the serial number situated at the back of the unit.


Please note that without this information, we are unable to assist with the request.


(b)Please send this to sales@subcold.com and include your order id and delivery address.

(c) If the problem still persists then we will arrange for the item to be returned. The   following will apply:

(i) If the item is  20kg or under, then we will supply a shop return label for a DPD drop of shop. A list of your nearest drop of shops will be supplied with the label.

(ii) If the item is over 20kg then we will arrange for DPD to collect the item on the week day of your choosing (please note we are unable to supply a specific time to collections).

(iii) Please make sure all accessories are included This includes all accessories including keys, shelves, door pockets, power leads.

(iv) You must include your original delivery address and order number inside the package so it can be identified when returned.

(v) You will be fully refunded within 72 hours of us receiving your item back to our warehouse and passed inspection..

(vi) We are unable to supply replacement items for damages and a full refund will be given.

(c) In the event that an an item needs to come back to Subcold for inspecting the Goods for a fault within the first 30 days, Subcold reserves the right to charge reasonable fee to the Customer in certain circumstances, including (but not limited to):

 (i) no damage being found with the Goods;

 (ii) general misuse/incorrect siting of the Goods;

 (iii) cleaning so a repair or inspection can take place;

 (iv) modification to or repairs of the Goods being undertaken by anyone other than an appropriately qualified engineer;

 (v) damage to the Goods resulting from accident, misuse or neglect; 

 (vi) the Customer moving or relocating the Goods;

 (vii) incorrect reason for return used to gain a free return.