Shipping Policy

At Subcold Ltd, we strive to provide a seamless and efficient shipping experience for our valued customers. Please take note of the following shipping policies to ensure a smooth delivery process:

• Delivery Options: We understand the importance of receiving your order promptly. You will be able to see the expected delivery time and options at the checkout section on the website.

1. Standard Delivery: For most items, we offer within 2 days delivery service on working days, excluding weekends and public holidays. Please ensure that your order is placed before 14:00.
2. Expedited Delivery Option: We offer Expedited Next-Day Delivery option for £4.95. Please ensure that your order is placed before 16:00.
3. Saturday Delivery (Mainland UK Only): We offer Saturday delivery on most items for £9.95.
4. Oversized Items and Special Deliveries: Items above 31kg require special handling and are sent via a 3-5 day freight delivery service. While we make every effort to dispatch these items as quickly as possible, please allow for the additional delivery timeframe.
5. Small Accessories: please note that small accessories and lightweight items will be sent via Royal Mail First Class.

• Remote areas: For certain remote areas the following delivery options will be available:

1. Standard Delivery: For most items, we offer within 3 days delivery service on working days, excluding weekends and public holidays. Please ensure that your order is placed before 14:00.
2. Expedited Delivery Option: We offer Expedited Two-Day Delivery option for £4.95. Please ensure that your order is placed before 16:00.

• Address Changes: Once your order has been dispatched, we are unable to alter the delivery address. To make any changes to the delivery address, kindly visit the carriers website and use your provided tracking number and delivery postcode. You will have access to various options for address modifications.
• Delivery Notification: To ensure you're well-informed, carrier will provide you updates on the delivery. This allows you to plan your day accordingly and be available to receive your package.
• Assistance and Concerns: If your item has not arrived within the expected timeframe or if you encounter any issues with your delivery, please don't hesitate to contact us. You can use our convenient contact form here to get in touch with our dedicated support team. We're here to assist you and resolve any concerns you may have.

At Subcold Ltd, we are committed to delivering your orders swiftly and efficiently. We value your satisfaction and strive to provide the best shipping experience possible. Thank you for choosing us for your refrigeration needs.