Shipping Policy

At Subcold, we aim to provide a fast, reliable and convenient delivery service throughout the UK. The delivery service used will depend on the size, weight and destination of your order.


Standard UK Delivery – DPD / Evri


Most Subcold products are delivered by DPD or Evri, depending on the size of the parcel and delivery location.


  • Estimated delivery: 1–2 working days
  • Orders placed before 2:00pm are normally dispatched the same working day.
  • Tracking information will be provided once your order has been dispatched.
  • The carrier will normally provide delivery updates by email and/or SMS.


Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our control.

 

Next Working Day Delivery


Where available, Next Working Day Delivery can be selected at checkout for £4.95.


  • Order before 3:30pm for same-day dispatch.
  • Delivery is expected on the next working day.
  • Available on eligible products and UK postcodes only.


Orders placed after the cut-off time will be dispatched on the next available working day.

 

Saturday Delivery


Saturday delivery is available on selected products and mainland UK postcodes for £9.95.


Availability will be shown at checkout where applicable.

 

Large Items – Furdeco Arranged Delivery


Larger products, generally including items over 31kg or requiring specialist handling, are delivered using our Furdeco 2-Person Arranged Delivery service.


  • Estimated delivery: 2–4 working days
  • Furdeco will contact you to arrange your delivery.
  • A 2-person delivery team will deliver your order.
  • These orders are not delivered as kerbside pallet freight.
  • Please provide a valid mobile number when ordering so Furdeco can contact you regarding your delivery.


Delivery times depend on your postcode, available delivery routes and appointment availability. Some locations may therefore take slightly longer than the estimated 2–4 working days.


Once your order has been transferred to Furdeco, you will receive further information regarding your delivery arrangements.

 

Small Accessories – Royal Mail


Smaller replacement parts and lightweight accessories may be sent using Royal Mail.


Delivery times vary depending on the service used and destination.


Tracking will be provided where available.

 

Remote Area Deliveries


Deliveries to the Scottish Highlands, Islands and other designated remote areas may take longer than our standard delivery times.


For eligible parcel deliveries:


  • Standard Delivery: normally within 2–3 working days
  • Express Delivery: normally within 1–2 working days where available


Available services and charges will be displayed at checkout based on your delivery postcode.


Large items requiring Furdeco delivery may take longer to some remote locations depending on available delivery routes.

Delivery Tracking & Notifications


Once your order has been dispatched, you will normally receive tracking or delivery information directly from the carrier.


Depending on the service, your order may be delivered by DPD, Evri, Royal Mail or Furdeco.


Please ensure that the email address and mobile telephone number entered when ordering are correct so that you receive important delivery updates.

 

Changing Your Delivery Address


Please check your delivery address carefully before completing your order.


Once an order has been dispatched, Subcold may be unable to change the delivery address.


For DPD, Evri or Royal Mail deliveries, some delivery options may be available directly through the carrier using your tracking information.


For Furdeco arranged deliveries, please contact our Customer Support team if you require assistance.

 

Delivery Delays


We work closely with our delivery partners to get orders to customers as quickly as possible. However, delivery dates and timeframes are estimates and cannot be guaranteed.


Delays can occasionally occur due to weather, carrier network disruption, remote locations, seasonal demand or other circumstances outside our control.


If your order has not arrived within the expected timeframe, please contact our Customer Support team and we will be happy to investigate.

 

Missed or Unsuccessful Deliveries


Please follow the instructions provided by the relevant carrier if you are unavailable when delivery is attempted.


For Furdeco arranged deliveries, please ensure a valid mobile number is provided with your order, as Furdeco will use this to contact you and arrange your delivery slot. Please ensure someone is available to receive the order at the agreed time. Additional charges may apply if delivery cannot be completed due to an incorrect or unavailable contact number, or if nobody is available to receive the order.

 

Delivery Restrictions


Delivery services and timescales vary according to product size, weight and postcode.


Certain services, including Next Working Day and Saturday Delivery, may not be available for large appliances, remote locations or other restricted postcodes.


The delivery options available for your particular order will be displayed at checkout.