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Before You Contact Us – UK Heatwave Notice

We are currently experiencing a high volume of enquiries. Due to a backlog of support tickets, response times may be longer than usual. We appreciate your patience and understanding.

Due to the current UK heatwave, fridges - especially glass door models - may work harder than normal to maintain their set temperature.

It is normal during hot weather for the sides of the appliance to feel warm or hot, for the compressor to run more often, and for temperature fluctuations, condensation, or ice build-up to occur more commonly.

Before raising a ticket, please ensure the appliance is kept out of direct sunlight, has the correct ventilation clearance, is not overloaded with warm products, and that the door is kept closed as much as possible.

If your fridge is still cooling and recovering temperature over time, this is usually normal during periods of high ambient temperature. Please only contact us if the appliance is not cooling at all, shows an error, or you believe there is a clear fault.

Please use this form to submit your request quickly and easily. Provide all the required information so our customer service team can review your case as soon as possible.

Reason For Contact *

Full Name *

Email Address *

Phone

Order Number *

Postcode *

Purchase Channel *

Reason *

Unwanted Reason *

Product Name

Serial Number *

This can usually be found on the back of the unit.

Have you followed the troubleshooting steps provided in the manual? *

Please check the troubleshooting steps in the manual first. If the issue is still not resolved after completing them, please update your answer above and then continue with the form.

Pease download the manual from the link below and follow the troubleshooting steps. If the issue is still not resolved after completing them, please return to this form, update your answer above, and continue.

Click here to download the manual (the link will open in a new tab)

Please upload photos showing the damage

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please describe the fault in as much detail as possible.

Description *

Description

Purchase Channel *

Order Number *

Product Name *

Serial Number *

This can usually be found on the back of the unit.

Issue Type *

Have you followed the troubleshooting steps provided in the manual? *

Click here to download the manual (the link will open in a new tab)

Issue Description *

Please describe the issue in as much detail as possible.

Company *

Product Name *

Colour *

Units Required *

Preferred delivery date *

Full delivery address *

Note: Address is required to calculate shipping cost and lead time.

Branding placement *

Finish

Same price for both options

Would you like us to prepare mock-ups for approval? *

Do you have any preferred colours for the vinyl branding?

Upload Design/Logo *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Description

Add any additional information that may help us prepare your quote.

Company *

Product Name *

Units Required *

Full Delivery address *

Preferred delivery date *

Do you need custom branding?

Branding placement *

Upload Design/Logo *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Anything else we should know?

Message *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Purchase Channel *

Order Number *

Delivery Issue Type *

Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Thank you for submitting your form!

We have received your self-return request and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

Thank you for submitting your form!

We have received your self-return request and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

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